Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh
DOI:
https://doi.org/10.56910/nawasena.v3i2.1675Keywords:
Service Quality, Hajj and Umrah, pilgrimsAbstract
This article examines the efforts made by the Hajj and Umrah Guidance Group (KBIHU) as well as tour and travel agents in meeting the service needs of Hajj and Umrah pilgrims. This study aims to identify the type of service provided, evaluate the quality of service, and measure the level of satisfaction of pilgrims with the services received. Data was collected through survey methods and interviews with congregations, as well as direct observation of the service process. The results of the study show that there are several important aspects in the service that are very concerned by the congregation, such as worship guidance, accommodation facilities, transportation, and health support. KBIHU and high-quality tour and travel agents are generally able to meet the expectations of pilgrims by providing comprehensive and professional services. However, there are also several obstacles and challenges faced in the service process, such as limited resources and ineffective coordination. This study suggests increasing training for service staff, improving facilities, and improving the coordination system to improve the quality of service to Hajj and Umrah pilgrims.
References
Al Hadi, M. Sabiq. 2019 Rekonstruksi Pemahaman yang Keliru Tentang Kewajiban dan Keutamaan Haji dan Umroh
Auliana, N. U., Hanadya, D., & Purwanto, M. B. (2022). Pengembangan Objek Wisata Kambang Iwak Park Sebagai Paru-Paru Kota Palembang. NAWASENA: Jurnal Ilmiah Pariwisata, 1(3), 20–31. https://doi.org/10.56910/nawasena.v1i3.375
Hanadya, D., Auliana, N. U., & Purwanto, M. B. (2023). Promosi Pulau Kemaro Sebagai Wisata Sejarah Kota Palembang Dalam Acara Rapat Kerja Nasional Jaringan Kota Pusaka Indonesia (JKPI) Ke-IX 2022. Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA), 3(1), 197–210. https://doi.org/10.36908/jimpa.v3i1.168
Idjal, Masrura Ram, 2014. Umrah Menggapai Berkah Di Tanah Suci. Bandung, PT. Cendekia Visitama
Indriani, R. A. R. F., Hanadya, D., & Purwanto, M. B. (2021). Pelatihan Kewirausahaan Pembuatan Roll Cake di Komplek Nuansa Dago Blok. A9 Sukabangun, Kota Palembang. Jurnal Pengabdian Kepada Masyarakat, 1(1), 31–40. https://ojs.politeknikdarussalam.ac.id/index.php/jpkm/article/view/jpkm5
Gronroos, Christian, 2000, “Service Management and Marketing: A Customer Relationship Management Approach Second Edition”, Chichester: John Wiley & Sons, Ltd
Kifli, Dzul. 2010, Manajemen Pelayanan Haji dan Umroh PT. Patuna Tour dan Travel, Jakarta
Majdi, Ahmad Abd, 2013. Seluk Beluk Ibadah Haji Dan Umroh. Surabaya, Mutiara Ilmu
Marsinah Marsinah, R.A Rodia Fitri Indriani, Hatidah Hatidah, & M Bambang Purwanto. (2024). Pelestarian Kearifan Lokal Kain Tradisional Gambo: Upaya Meningkatkan Kualitas Hidup Dan Kebudayaan Masyarakat . Jurnal Kabar Masyarakat, 2(2 SE-Articles), 277–285. https://doi.org/10.54066/jkb.v2i2.1985
Porwani, S., Susanto, Y., Zubaidah, R. A., Purwanto, M. B., & Despita, D. (2023). Sosialisasi Dan Pelatihan Membatik Untuk Peningkatan Kapasitas Perempuan Di Kota Palembang. Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri, 2(2), 66–76. https://doi.org/10.58192/sejahtera.v2i2.702
Purwanto, M. B. (2021). Makanan Khas Jawa (Bebek Goreng) Sebagai Salah Satu Daya Tarik Wisata Kuliner di Kota Palembang pada RM Bebek Gendut. Jurnal Pariwisata Darussalam, 1(1), 22–28. https://ojs.politeknikdarussalam.ac.id/index.php/jpd/article/view/jpd4
Purwanto, M. B., & Handayani, T. S. (2022). Penyuluhan Kegiatan Olah Raga Masyarakat RT. 29. RW. 10 Kota Palembang. Jurnal Masyarakat Mengabdi Nusantara, 1(4), 118–123. https://doi.org/10.58374/jmmn.v1i4.89
R.A Rodia Fitri Indriani, Marsinah Marsinah, Dwi Hanadya, Nyayu Ully Auliana, & M. Bambang Purwanto. (2024). Perjalanan Songket: Transformasi Menghidupkan UMKM di Kota Palembang. Cakrawala: Jurnal Pengabdian Masyarakat Global, 3(2 SE-Articles), 209–216. https://doi.org/10.30640/cakrawala.v3i2.2643
Ramadania, Candra, Carolina dan Afifaha, Nur. 2020, Model Kualitas Layanan Dalam Membangun Kepuasan dan Loyalitas Pelanggan Pada Jasa Pendidikan
Rochimi, Abdurachman. 2010 Segala Hal Tentang Haji Dan Umroh. Jakarta PT Gelora Aksara Pratama
Tarkiman. 2019. Penilaian Kualitas Pelayanan Memandu Wisata Pada CV. Trans Antar Nusa. Palembang
Undang-undang Nomor 10 Tahun 2009 Tentang Kepariwisataan.
Undang-undang Nomor 8 Tahun 2019 tentang Penyelenggaraan Ibadah Haji dan Umrah
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 NAWASENA : Jurnal Ilmiah Pariwisata
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.