Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh

Authors

  • Dwi Hanadya Politeknik Darussalam
  • Nyayu Ully Auliana Politeknik Darussalam

DOI:

https://doi.org/10.56910/nawasena.v3i2.1675

Keywords:

Service Quality, Hajj and Umrah, pilgrims

Abstract

This article examines the efforts made by the Hajj and Umrah Guidance Group (KBIHU) as well as tour and travel agents in meeting the service needs of Hajj and Umrah pilgrims. This study aims to identify the type of service provided, evaluate the quality of service, and measure the level of satisfaction of pilgrims with the services received. Data was collected through survey methods and interviews with congregations, as well as direct observation of the service process. The results of the study show that there are several important aspects in the service that are very concerned by the congregation, such as worship guidance, accommodation facilities, transportation, and health support. KBIHU and high-quality tour and travel agents are generally able to meet the expectations of pilgrims by providing comprehensive and professional services. However, there are also several obstacles and challenges faced in the service process, such as limited resources and ineffective coordination. This study suggests increasing training for service staff, improving facilities, and improving the coordination system to improve the quality of service to Hajj and Umrah pilgrims.

References

Al Hadi, M. Sabiq. 2019 Rekonstruksi Pemahaman yang Keliru Tentang Kewajiban dan Keutamaan Haji dan Umroh

Auliana, N. U., Hanadya, D., & Purwanto, M. B. (2022). Pengembangan Objek Wisata Kambang Iwak Park Sebagai Paru-Paru Kota Palembang. NAWASENA: Jurnal Ilmiah Pariwisata, 1(3), 20–31. https://doi.org/10.56910/nawasena.v1i3.375

Hanadya, D., Auliana, N. U., & Purwanto, M. B. (2023). Promosi Pulau Kemaro Sebagai Wisata Sejarah Kota Palembang Dalam Acara Rapat Kerja Nasional Jaringan Kota Pusaka Indonesia (JKPI) Ke-IX 2022. Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA), 3(1), 197–210. https://doi.org/10.36908/jimpa.v3i1.168

Idjal, Masrura Ram, 2014. Umrah Menggapai Berkah Di Tanah Suci. Bandung, PT. Cendekia Visitama

Indriani, R. A. R. F., Hanadya, D., & Purwanto, M. B. (2021). Pelatihan Kewirausahaan Pembuatan Roll Cake di Komplek Nuansa Dago Blok. A9 Sukabangun, Kota Palembang. Jurnal Pengabdian Kepada Masyarakat, 1(1), 31–40. https://ojs.politeknikdarussalam.ac.id/index.php/jpkm/article/view/jpkm5

Gronroos, Christian, 2000, “Service Management and Marketing: A Customer Relationship Management Approach Second Edition”, Chichester: John Wiley & Sons, Ltd

Kifli, Dzul. 2010, Manajemen Pelayanan Haji dan Umroh PT. Patuna Tour dan Travel, Jakarta

Majdi, Ahmad Abd, 2013. Seluk Beluk Ibadah Haji Dan Umroh. Surabaya, Mutiara Ilmu

Marsinah Marsinah, R.A Rodia Fitri Indriani, Hatidah Hatidah, & M Bambang Purwanto. (2024). Pelestarian Kearifan Lokal Kain Tradisional Gambo: Upaya Meningkatkan Kualitas Hidup Dan Kebudayaan Masyarakat . Jurnal Kabar Masyarakat, 2(2 SE-Articles), 277–285. https://doi.org/10.54066/jkb.v2i2.1985

Porwani, S., Susanto, Y., Zubaidah, R. A., Purwanto, M. B., & Despita, D. (2023). Sosialisasi Dan Pelatihan Membatik Untuk Peningkatan Kapasitas Perempuan Di Kota Palembang. Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri, 2(2), 66–76. https://doi.org/10.58192/sejahtera.v2i2.702

Purwanto, M. B. (2021). Makanan Khas Jawa (Bebek Goreng) Sebagai Salah Satu Daya Tarik Wisata Kuliner di Kota Palembang pada RM Bebek Gendut. Jurnal Pariwisata Darussalam, 1(1), 22–28. https://ojs.politeknikdarussalam.ac.id/index.php/jpd/article/view/jpd4

Purwanto, M. B., & Handayani, T. S. (2022). Penyuluhan Kegiatan Olah Raga Masyarakat RT. 29. RW. 10 Kota Palembang. Jurnal Masyarakat Mengabdi Nusantara, 1(4), 118–123. https://doi.org/10.58374/jmmn.v1i4.89

R.A Rodia Fitri Indriani, Marsinah Marsinah, Dwi Hanadya, Nyayu Ully Auliana, & M. Bambang Purwanto. (2024). Perjalanan Songket: Transformasi Menghidupkan UMKM di Kota Palembang. Cakrawala: Jurnal Pengabdian Masyarakat Global, 3(2 SE-Articles), 209–216. https://doi.org/10.30640/cakrawala.v3i2.2643

Ramadania, Candra, Carolina dan Afifaha, Nur. 2020, Model Kualitas Layanan Dalam Membangun Kepuasan dan Loyalitas Pelanggan Pada Jasa Pendidikan

Rochimi, Abdurachman. 2010 Segala Hal Tentang Haji Dan Umroh. Jakarta PT Gelora Aksara Pratama

Tarkiman. 2019. Penilaian Kualitas Pelayanan Memandu Wisata Pada CV. Trans Antar Nusa. Palembang

Undang-undang Nomor 10 Tahun 2009 Tentang Kepariwisataan.

Undang-undang Nomor 8 Tahun 2019 tentang Penyelenggaraan Ibadah Haji dan Umrah

Published

2024-08-02

How to Cite

Dwi Hanadya, & Nyayu Ully Auliana. (2024). Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh. Nawasena: Jurnal Ilmiah Pariwisata, 3(2), 81–88. https://doi.org/10.56910/nawasena.v3i2.1675

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.