Kualitas Pelayanan Check-In Dan Check-Out Tamu Hotel Kelas Melati di Palembang
DOI:
https://doi.org/10.56910/nawasena.v3i2.1659Keywords:
Quality of Service, check-in and check-out, standard operating proceduresAbstract
This study was conducted to determine the quality of guest check-in and check-out services at Palembang jasmine class hotels. When making a reservation, check-in and check-out a receptionist will follow the hotel's Standard Operating Procedures. In this case, the Standard Operating Procedures are rules that must be carried out by all hotel employees in order to provide the desired quality of service. Jasmine class hotels in Palembang in checking in and checking out guests still have not implemented standard operational service procedures. This has an impact on the quality of service, such as allowing guests to have their needs for service not met. Therefore, a standard procedure for hotel check-in and check-out services has been prepared which is expected to improve the quality of service and meet the needs of hotel guests.
References
Agustina, Rara Marinda. 2023. Kualitas Pelayanan Check-In dan Check-Out Tamu di Hotel Central Palembang
Auliana, N. U., Hanadya, D., & Purwanto, M. B. (2022). Pengembangan Objek Wisata Kambang Iwak Park Sebagai Paru-Paru Kota Palembang. NAWASENA: Jurnal Ilmiah Pariwisata, 1(3), 20–31. https://doi.org/10.56910/nawasena.v1i3.375
Auliana, Nyanyu Ully.2022. standar prosedur check-in dan check-out pada hotel Duta Syari’ah Palembang
Bagyono, Agus Sambodo.2006. Dasar-dasar kantor depan hotel. Cv Andi Offset. Yogyakarta
Hanadya, D., Auliana, N. U., & Purwanto, M. B. (2023). Promosi Pulau Kemaro Sebagai Wisata Sejarah Kota Palembang Dalam Acara Rapat Kerja Nasional Jaringan Kota Pusaka Indonesia (JKPI) Ke-IX 2022. Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA), 3(1), 197–210. https://doi.org/10.36908/jimpa.v3i1.168
Gronroos, Christian, 2000, “Service Management and Marketing: A Customer Relationship Management Approach Second Edition”, Chichester: John Wiley & Sons, Ltd
Kotler, Philip. 2014. Manajemen Pemasaran
Mahendra, I Gede Agus.2022. Implementasi standar operasional prosedur dalam menangani tamu check in dan check out di the trans resort bali
Marsinah Marsinah, R.A Rodia Fitri Indriani, Hatidah Hatidah, & M Bambang Purwanto. (2024). Pelestarian Kearifan Lokal Kain Tradisional Gambo: Upaya Meningkatkan Kualitas Hidup Dan Kebudayaan Masyarakat . Jurnal Kabar Masyarakat, 2(2 SE-Articles), 277–285. https://doi.org/10.54066/jkb.v2i2.1985
Purwanto, M. B. (2021). Makanan Khas Jawa (Bebek Goreng) Sebagai Salah Satu Daya Tarik Wisata Kuliner di Kota Palembang pada RM Bebek Gendut. Jurnal Pariwisata Darussalam, 1(1), 22–28. https://ojs.politeknikdarussalam.ac.id/index.php/jpd/article/view/jpd4
Purwanto, M. B. (2022). Pengembangan Kain Khas Kabupaten Musi Banyuasin Sebagai Upaya untuk Meningkatkan Ekonomi Lokal. Jurnal Pariwisata Darussalam, 1(2).
R.A Rodia Fitri Indriani, Marsinah Marsinah, Dwi Hanadya, Nyayu Ully Auliana, & M. Bambang Purwanto. (2024). Perjalanan Songket: Transformasi Menghidupkan UMKM di Kota Palembang. Cakrawala: Jurnal Pengabdian Masyarakat Global, 3(2 SE-Articles), 209–216. https://doi.org/10.30640/cakrawala.v3i2.2643
Ramadania, Candra, Carolina dan Afifaha, Nur. 2020, Model Kualitas Layanan Dalam Membangun Kepuasan dan Loyalitas Pelanggan Pada Jasa Pendidikan
Setyawan, Hery dan Wijayanti.2014. Standar Operasional Reservation Section Di Cakra Kusuma Hotel Yogyakarta. E-journal BSI Vol. 5, 2014. Diambil dari: http://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/article/view/505
Setzer Munavizt 2009,PengertianAkomodasi, GramediaPustakaUtama, Jakarta.
Soerjono Soekanto. 2010, Pengantar Penelitian Hukum, UI Press, Jakarta
Supraptini, Nunuk. 2020. Pengaruh Fasilitas, Transportasi Dan Akomodasi Terhadap Kepuasan Wisatawan Dikabupaten Semarang Jurnal Manajemen dan Bisnis Dewantara Vol 3 no 2, Juli 2020 dapat diakses pada http://ejournal.stiedewantara.ac.id/index.php/JMD/issue/view/51
Undang-undang Nomor 10 Tahun 2009 Tentang Kepariwisataan.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 NAWASENA : Jurnal Ilmiah Pariwisata
![Creative Commons License](http://i.creativecommons.org/l/by-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.