Managerial Openness dalam Organisasi Pemerintah Non-Kementerian
Studi Deskriptif pada Bank Pemerintah Non-Kementerian
DOI:
https://doi.org/10.56910/jumbiwira.v4i2.2595Keywords:
Employee Perception, Government Organization, Managerial OpennessAbstract
This study was conducted with employees at a non-ministerial government-owned bank. Managerial openness refers to how willing supervisors are to listen to ideas, input, and feedback from their team members. Data were collected from 102 employees who had worked at the bank for at least one year. The survey was distributed in person and returned by those who voluntarily agreed to participate. The results revealed that 62.8% of employees felt that managerial openness was present but not yet optimal, 17.6% considered it to be high, and 19.6% perceived it as still low. These findings suggest that while some efforts have been made by managers to be more open, many employees still feel that their voices are not truly being heard. In the context of a government bank where formal structures and hierarchies are often strong this becomes a critical point. When leaders create space for open and respectful dialogue, employees tend to feel more confident in sharing their ideas and concerns.
References
Ashford, S. J., Rothbard, N. P., Piderit, S. K., & Dutton, J. E. (1998). Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly, 43(1), 23–57. https://doi.org/10.2307/2393590
Azwina, D., & Yusuf, S. (2020). Pengaruh komunikasi organisasi terhadap kinerja karyawan pada PT. Gapa Citramandiri, Radio Dalam – Jakarta Selatan. Jurnal Disrupsi Bisnis, 3(1).
Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24(1), 45–68. https://doi.org/10.1002/job.179
Choi, W. S., Kang, S. W., & Choi, S. B. (2021). Innovative behavior in the workplace: An empirical study of moderated mediation model of self-efficacy, perceived organizational support, and leader–member exchange. Behavioral Sciences, 11(12). https://doi.org/10.3390/bs11120182
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Dami, Z. A., Imron, A., Burhanuddin, B., & Supriyanto, A. (2022). Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange. Frontiers in Education, 7. https://doi.org/10.3389/feduc.2022.1036668
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869–884. https://doi.org/10.5465/AMJ.2007.26279183
Fatmawati, I. (2022). Komunikasi organisasi dalam hubungannya dengan kepemimpinan dan perilaku kerja organisasi. Revorma: Jurnal Pendidikan dan Pemikiran, 2(1). https://doi.org/10.62825/revorma.v2i1.18
Kangas, H. (2021). Spanning leader–subordinate relationships through negative interactions: An examination of leader–member exchange breaches. Leadership, 17(2). https://doi.org/10.1177/1742715020952676
Kansoy, S. U. (2023). Moderating role of leader-member exchange in the effect of innovative work behavior on turnover intention. Zbornik Radova Ekonomskog Fakulteta u Rijeci / Proceedings of Rijeka Faculty of Economics, 41(1). https://doi.org/10.18045/zbefri.2023.1.183
Lee, K. (2020). The joint effects of leader-member exchange and team-member exchange in predicting job crafting. Sustainability (Switzerland), 12(8). https://doi.org/10.3390/SU12083283
Liao, Z., Wu, L., Zhang, H. J., Song, Z., & Wang, Y. (2023). Exchange through emoting: An emotional model of leader–member resource exchanges. Personnel Psychology, 76(1). https://doi.org/10.1111/peps.12506
Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373–412. https://doi.org/10.1080/19416520.2011.574506
Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extrarole efforts to initiate workplace change. Academy of Management Journal, 42(4), 403–419. https://doi.org/10.2307/257011
Ndarujati, D. (2021a). Peran Kementerian Ketenagakerjaan Republik Indonesia dalam mengatasi masalah pekerja migran Indonesia di Taiwan. Jurnal Sosial Sains, 1(1). https://doi.org/10.59188/jurnalsosains.v1i1.3
Ndarujati, D. (2021b). Peran Kementerian Ketenagakerjaan Republik Indonesia dalam mengatasi masalah pekerja migran Indonesia di Taiwan. Jurnal Sosial Sains, 1(1). https://doi.org/10.36418/sosains.v1i1.3
Niu, W., Yuan, Q., Qian, S., & Liu, Z. (2018). Authentic leadership and employee job behaviors: The mediating role of relational and organizational identification and the moderating role of LMX. Current Psychology, 37(4), 982–994. https://doi.org/10.1007/s12144-018-9937-0
Pertiwi, N. I., Harding, D., & Yanuarti, N. (2021). Pengaruh quality of work life terhadap work engagement pada pegawai negeri sipil (PNS) yang belum menikah. Psikovidya, 25(1), 52–62. https://doi.org/10.37303/psikovidya.v25i1.174
Pratiwi, B. R., & Parahyanti, E. (2022). Peran leader-member exchange (LMX), kepribadian openness to experiences, dan harmonious passion dalam membentuk perilaku kerja yang inovatif. Jurnal Ilmiah Psikologi Terapan, 10(1), 17–29. https://doi.org/10.22219/jipt.v10i1.16820
Purnomo, S. (2022). Peranan penting komunikasi organisasi dalam membangun organisasi. ARKANA: Jurnal Komunikasi dan Media, 1(1).
Puspitasari, D., Dwi, R., & Firda, C. A. (2025, January). Duduk perkara demo sentil Menteri Satryo buntut ASN Dikti dipecat. DetikNews.
Raditya, N. B. F., Sudiarditha, I. K. R., & Eryanto, H. (2022). Pengaruh penempatan kerja dan dukungan organisasi terhadap kinerja dengan kepuasan kerja sebagai variabel mediasi pada pegawai pemerintah non pegawai negeri (PPNPN) Kementerian Koperasi dan Usaha Kecil dan Menengah. Jurnal Manajemen Agribisnis (Journal of Agribusiness Management), 10(1). https://doi.org/10.24843/jma.2022.v10.i01.p13
Rashid, S., Dastgeer, G., & Kayani, T. (2018). A social exchange perspective through the lens of an individual: Relationship between LMX, voice and organizational commitment in academia. Business & Economic Review, 10(3), 41–64. https://doi.org/10.22547/ber/10.3.3
Rhodes, P. G., Andiyasari, A., & Riantoputra, C. D. (2021). Merangkul karyawan berorientasi power distance tinggi untuk menampilkan voice behavior: Peranan managerial openness. Jurnal Psikologi Sosial, 19(1), 39–48. https://doi.org/10.7454/jps.2021.05
Rhodes, P. G., & Salendu, A. (2020). Hubungan antara ethical organizational culture dengan burnout: Peran mediasi managerial openness. Jurnal Diversita, 6(1), 1–9. https://doi.org/10.31289/diversita.v6i1.3234
Sugiyono, P. D. (2022). Metode penelitian kualitatif dan kuantitatif. CV Alfabeta.
Tagne, J. S., Ningaye, P., & Kobou, G. (2021). The effects of openness on managerial innovation in Cameroonian companies. Journal of Organizational and End User Computing, 33(4). https://doi.org/10.4018/JOEUC.20210701.oa2
Unaradjan, D. (2019). Metode penelitian kuantitatif. Penerbit Universitas Katolik Atma Jaya, Jakarta.
Varma, A., Jaiswal, A., Pereira, V., & Kumar, Y. L. N. (2022). Leader-member exchange in the age of remote work. Human Resource Development International, 25(2). https://doi.org/10.1080/13678868.2022.2047873
Wang, C., Yao, J., & Gao, L. (2024). How do leaders’ positive emotions improve employees’ psychological safety in China? The moderating effect of leader-member exchange. Heliyon, 10(3). https://doi.org/10.1016/j.heliyon.2024.e25481
Wang, Z., Liu, Y., & Liu, S. (2019). Authoritarian leadership and task performance: The effects of leader-member exchange and dependence on leader. Frontiers of Business Research in China, 13(1). https://doi.org/10.1186/s11782-019-0066-x
Yin, Y., Duan, J., Wang, T., & Jiao, X. (2022). Managerial openness and employee voice: A moderated mediation model. Chinese Management Studies, 16(5). https://doi.org/10.1108/CMS-11-2020-0487
Zhu, Y., & Akhtar, S. (2017). Leader trait learning goal orientation and employee voice behavior: The mediating role of managerial openness and the moderating role of felt obligation. The International Journal of Human Resource Management, 1–25.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



