Peningkatan Efektivitas Pelayanan Surat Menyurat Dengan Chatbot Sebagai Media Untuk Mengurangi Antrian di Kantor Desa Mekarmukti Cikarang Utara

Wiji Safitri; Nasrun Baldah; Pupung Purnamasari

doi:10.56910/safari.v4i3.1534

Authors

Wiji Safitri Universitas Pelita Bangsa
Nasrun Baldah Universitas Pelita Bangsa
Pupung Purnamasari Universitas Pelita Bangsa

DOI:

https://doi.org/10.56910/safari.v4i3.1534

Keywords:

Queues, Services, Correspondence

Abstract

Good service is queue-free. As a field related to operational management, many methods are used to reduce or even eliminate queues. Technology is one method used to eliminate queues. Mekarmukti Village, as a village with a large population, needs to use technology in mail services to eliminate queues. The aim of this community service is to implement WhatsApp Chatbot to increase efficiency in correspondence services thereby reducing queues in Mekarmukti Village. The method used in the service is training and practice in creating WhatsApp Chatbots. The service was carried out in Mekarmukti Village, North Cikarang. Chatbot training and practice participants are Mekarmukti Village officials related to services and correspondence. After carrying out training and practice in creating WhatsApp chatbots, queues were reduced in the service section. Apart from that, the public can access correspondence information within 24 hours via WhatsApp Chatbot. By carrying out this service, it is hoped that it will be able to reduce queues for sending correspondence.

References

barantum.com. (2023). Begini cara mendapatkan chatbot WhatsApp terbaru. Barantum.Com. https://www.barantum.com/blog/chatbot-whatsapp/

Hariyanto, P. A. S., Hadjaat, M., Wasil, M., & Susilawati, A. D. (2023). Meningkatkan literasi teknologi di masyarakat pedesaan melalui pelatihan digital. Jurnal Abdimas Peradaban, 4(2), 12–21. https://doi.org/10.54783/ap.v4i2.24

Iskandar Mulyana, D., Lestari, D., Ramdhani, F., Ruliansyah, M. J., & Beay, R. (2023). Implementasi chatbot Telegram dalam meningkatkan partisipasi kegiatan warga. Jurnal Pengabdian Kepada Masyarakat Nusantara (JPkMN), 4(2), 866–874.

Lelono, V. D. A., & Vikaliana, R. (2020). Pengaruh antrian dan kualitas pelayanan terhadap kepuasan pelanggan Biznet Home di branch Kelapa Gading. Jurnal Sains Sosio Humaniora, 4(2), 661–672. https://doi.org/10.22437/jssh.v4i2.11526

Rasyid, E., & Fransiska, C. (2018). Pengaruh sistem antrian dan tata letak mesin ordering kios terhadap kualitas layanan konsumen pada restaurant McDonald’s Bintaro. Journal of Economics & Business UBS, 10(1), 53–54.

Rusmini, Pasuruan, K., & Rahman, M. A. (2024). Implementasi sistem antrian digital di kantor kecamatan Winongan Kabupaten Pasuruan. Multidisciplinary Indonesian Center Journal (MICJO), 1(2), 769–773. https://doi.org/10.62567/micjo.v1i2.75

Safitri, W., Hermiati, N. F., Huda, M., & Nugraha, A. T. (2022). Pelatihan surat menyurat digital bagi perangkat desa Mekarmukti Kecamatan Cikarang Utara Kabupaten Bekasi untuk mengurangi penggunaan kertas. Bubungan Tinggi: Jurnal Pengabdian Masyarakat, 4(2), 487. https://doi.org/10.20527/btjpm.v4i2.5178

Santi Milanda, U., & Ukkas, D. (2019). Pengaruh sistem antrian dan pelayanan dalam meningkatkan efektivitas pelayanan pasien rawat jalan di Puskesmas Madising Na Mario Kota Parepare. Jurnal Ilmiah Manusia Dan Kesehatan, 2(1), 26–33. https://doi.org/10.31850/makes.v2i1.120

Santoso, B. (2010). Skema dan mekanisme pelatihan. Jakarta: Terangi. https://books.google.co.id/books?hl=en&lr=&id=bKdABAAAQBAJ&oi=fnd&pg=PP1&dq=pelatihan+adalah&ots=T-U46iQ83E&sig=oiM_oz5AfnkOIaDuN57s8OUlLDs&redir_esc=y#v=onepage&q=pelatihan%20adalah&f=false

Sari Fitriansyah, R., Triana, S. R., & Masnita, Y. (2023). Peran moderasi pengungkapan chatbot menggunakan konteks e-commerce terhadap kepercayaan pada chatbot. Jurnal Ekonomi, Manajemen Dan Akuntansi, 2(4), 785–798. http://jurnal.anfa.co.id/index.php/mufakat

Setiawan, G. H., & Adnyana, I. M. B. (2023). Improving helpdesk chatbot performance with term frequency-inverse document frequency (TF-IDF) and cosine similarity models. Journal of Applied Informatics and Computing, 7(2), 252–257. https://doi.org/10.30871/jaic.v7i2.6527

Suin, & Istanti, W. (2019). Keefektifan metode praktik langsung dan metode audiolingual dalam pembelajaran BIPA aspek berbicara bagi pemelajar BIPA 4 UNNES. Jurnal Pendidikan Bahasa Dan Sastra Indonesia (JPBSI), 8(2), 120–126.

Wahjono, W. (2021). Peran manajemen operasional dalam menunjang keberlangsungan kegiatan perusahaan. Jurnal Ilmiah Infokam, 17(2), 114–120. https://doi.org/10.53845/infokam.v17i2.302