ELIZABET SAGALA, Afrilia. Optimalisasi Kualitas Pelayanan Front Office Department Di Masa New Normal Terhadap Kepuasan Tamu: Studi Kasus : The Royal Surakarta Heritage MGallery by Sofitel. NAWASENA : Jurnal Ilmiah Pariwisata, [S. l.], v. 2, n. 2, p. 29–35, 2022. Disponível em: https://jurnal-stiepari.ac.id/index.php/nawasena/article/view/791. Acesso em: 20 may. 2024.