NENY HARYUNINGTIAS; KOMARUN ZAMAN. Analisis Strategi Customer Relationship Management (CRM) untuk Meningkatkan Kepuasan Pelayanan di Rumah Sakit Darmo Surabaya. JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan, [S. l.], v. 4, n. 3, p. 285–306, 2025. DOI: 10.56910/jumbiwira.v4i3.3230. Disponível em: https://jurnal-stiepari.ac.id/index.php/jumbiwira/article/view/3230. Acesso em: 14 dec. 2025.