Analisis Pengaruh Green Product Knowledge dan Green Trust Terhadap Green Purchase Intention Customer Produk Eiger Kota Surakarta

Authors

  • Windi Shilvia Puspitasari Universitas Duta Bangsa Surakarta
  • Umi Hanifah Universitas Duta Bangsa Surakarta
  • Agus Suyatno Universitas Duta Bangsa Surakarta

DOI:

https://doi.org/10.56910/gemilang.v5i4.2961

Keywords:

Product Knowledge, Purchase Intention, Trust, Eiger, Surakarta City

Abstract

This study aims to analyze the influence of green product knowledge and green trust on green purchase intention among Eiger product consumers in Surakarta City. The background of this study is the increasing volume of waste from the fashion industry which has a negative impact on the environment. This encourages companies, including Eiger, to start implementing sustainable business strategies to increase consumer interest in environmentally friendly products. One of these strategies is by strengthening education about green products (green product knowledge) and building consumer trust in the company's environmental commitment (green trust), which is believed to influence green product purchase intention. This study uses a quantitative approach with 100 respondents selected using a purposive sampling technique. The respondent criteria are Eiger consumers who live in Surakarta City and have purchased Eiger products. Data collection was carried out by distributing questionnaires, then analyzed using IBM SPSS Statistics software version 25. The data analysis procedure includes instrument validity and reliability tests, classical assumption tests (normality, multicollinearity, and heteroscedasticity), multiple linear regression analysis, and hypothesis testing. The results of the study indicate that both green product knowledge and green trust have a positive and significant effect on green purchase intention. This indicates that the higher consumers' knowledge of environmentally friendly products and the greater their trust in a company's sustainability commitment, the greater their tendency to purchase green products. This finding provides strategic implications for companies like Eiger to continue improving consumer education and transparency regarding sustainability practices to strengthen customer loyalty and purchase intention for green products.

References

Abraham, T. C., Sari, D., Nugroho, R., & Dewi, N. P. (2022). Peran green trust dan theory planned behavior pada konsumerisme produk hijau. Indonesian Business Review, 5(1), 42–53. https://doi.org/10.21632/ibr.5.1.42-57

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Albab, W. U., Rahmawati, A., & Permadi, A. (2024). The effect of green trust, green marketing, and green perceived quality on green purchase intention. Enrichment: Journal of Management, 5(3), 94–103.

Alfarisi, A. H., Juita, R., & Kurniawan, R. (2024). Pengaruh green product knowledge, green packaging dan perceived price terhadap green purchase intention konsumen AMDK Merek Mas (Studi konsumen pada PT. Sembilan Pilar Utama Bengkulu di Kota Bengkulu). Jurnal Otonomi: Jurnal Ilmu Administrasi Publik, 24(2), 202–210. https://doi.org/10.32503/otonomi.v24i2.5744

Alwis, M. A. S. N., & Ariyarathna, K. C. (2022). A study on green purchasing intention and green purchasing behaviour gap towards organic products (with special reference to the millennials with an income, in the Colombo District). Sri Lanka Journal of Management Studies, 4(1), 1-20. https://doi.org/10.4038/sljms.v4i1.88

Anisa, M. S., & Jadmiko, P. (2023). Analisis faktor-faktor yang mempengaruhi green purchase intention. Jurnal Studi Ekonomi Syariah, 7(1), 1-10. https://doi.org/10.30762/istithmar.v7i1.218

Ardiansyah. (2023). Pengaruh green product knowledge terhadap purchase intention melalui green trust dan green attitude. Jurnal Ekonomi STIEP, 8(2), 172-182. https://doi.org/10.54526/jes.v8i2.214

Aswar, N. F. (2025). Pengaruh green pricing dan green knowledge terhadap purchase decisions green product Eiger melalui green trust. Journal of Innovation Research and Knowledge, 4(8), 5303-5314. https://bajangjournal.com/index.php/JIRK/article/view/9961

Bandung Bisnis. (2023, Mei 22). Eiger tegaskan komitmen jalankan bisnis berbasis isu keberlanjutan. https://bandung.bisnis.com/read/20230522/550/1658069/eiger-tegaskan-komitmen-jalankan-bisnis-berbasis-isu-keberlanjutan

Chen, Y.-S. (2010). The drivers of green brand equity: Green brand image, green satisfaction, and green trust. Journal of Business Ethics, 93(2), 307-319. https://doi.org/10.1007/s10551-009-0223-9

Chen, Y.-S., & Chang, C.-H. (2020). The drivers of green brand equity: Green brand image, green satisfaction, and green trust. Journal of Business Ethics, 93(3), 307-319. https://doi.org/10.1007/s10551-009-0223-9

Enis, I. Y. E., Haji, N. R. A., & Asmara, R. (2019). Risks and management of textile waste: The impact of embedded multinational enterprises. In Environmental chemistry of a sustainable world (pp. 29-53). https://doi.org/10.1007/978-3-319-97922-9_2

Firdaus, F. (2023). Green product purchase decision: The role of environmental consciousness and willingness to pay. Jurnal Aplikasi Manajemen, 21(4), 1045-1060. https://doi.org/10.21776/ub.jam.2023.021.04.14

Fortune Indonesia. (2023, Mei 10). Eiger Adventure dan Lazada perkenalkan kemasan ramah lingkungan. https://www.fortuneidn.com/business/kolaborasi-eiger-adventure-dan-lazada-gunakan-kemasan-ramah-lingkungan-00-xkln4-ct3bk0

Ghassani, M. K., Rahmawati, Y., & Hidayat, T. (2022). The effect of greenwashing, green word of mouth, green trust and attitude towards green products on green purchase intention. BIRCI-Journal, 5(3), 25508-25520. https://www.bircu-journal.com/index.php/birci/article/view/6598

Hernowo, A. F., & Christian, S. (2021). Pengaruh pengetahuan lingkungan dan keperdulian lingkungan terhadap niat beli produk The Body Shop di Surabaya. Jurnal Manajemen dan Start-Up Bisnis, 6(4), 302-311. https://doi.org/10.37715/jp.v6i4.2552

Hidyantari, E., Rahmawati, L., & Andayani, S. (2022). Analysis of the influence of green brand image, green satisfaction and green trust on green brand equity. Enrichment: Journal of Management, 12(5), 3985–3995.

Inyustisia, A., Suryani, E., & Nursyamsi, R. (2024). Pengaruh green product, green price, dan environmental awareness terhadap keputusan pembelian produk The Body Shop di Kota Surakarta. Jurnal Ilmu Administrasi Bisnis, 13(2), 243-252. https://doi.org/10.14710/jiab.2024.40687

Kulture Ekstensif. (2023). EIGER Adventure 'Upcycling' collection to reinforces sustainability commitment. https://www.kulturekstensif.com/eiger-adventure-upcycling-collection-to-reinforces-sustainability-commitment/

Lee, C. H., & Chen, Y. H. (2023). Understanding the role of consumer knowledge in shaping attitudes and behaviors toward green consumption. Journal of Consumer Behaviour, 22(1), 33-47. https://doi.org/10.1002/cb.2102

Liu, Y., & De Leon, J. M. (2023). The green marketing behavior on consumers' green consumption intention. Academic Journal of Business & Management, 5(27), 33-38. https://doi.org/10.25236/AJBM.2023.052706

Megananda, A. R., Pramudita, A., & Nurdiansyah, B. (2024). Pengaruh beliefs and attitude generasi Z terhadap green purchase intention layanan Goride Electric. Jurnal Ilmu Komunikasi, Sosial dan Humaniora, 2(2), 174-184. https://doi.org/10.47861/tuturan.v2i2.940

Muazimah, A. (2020). Pengaruh fast fashion terhadap budaya konsumerisme dan kerusakan lingkungan di Indonesia. Jurnal Online Mahasiswa (JOM), 7(2), 1-15.

Muftiyanto, N. M. (2024). Metodologi penelitian ekonomi (Manajemen, Akuntansi, Perpajakan dan lain-lain). Boss Script.

Nadiya, A. F., & Ishak, A. (2022). Analisis niat beli dan perilaku konsumen terhadap produk perawatan kulit ramah lingkungan. Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 1(3), 186-204. https://journal.uii.ac.id/selma/index

NielsenIQ. (2021). Sustainability connects retailers & brands with conscientious consumers. https://nielseniq.com/global/en/insights/report/2021/sustainability-connects-retailers-brands-with-conscientious-consumers/

Putri, N. W. A., Wahyuni, N. M., & Yasa, P. N. S. (2021). The effect of attitude in mediating environmental knowledge towards the purchase intention of green cosmetic product. Jurnal Ekonomi & Bisnis JAGADITHA, 8(2), 202-208. https://doi.org/10.22225/jj.8.2.2021.202-208

Quinola, A. A., & Sulhaini. (2024). Pengaruh green trust, green brand terhadap produk tas merek Eiger di Kota Mataram. Jurnal Ekonomi, Akuntansi, dan Bisnis, 2(3), 254-272. https://doi.org/10.59246/muqaddimah.v2i3.982

Sandi, A., Kurniawan, R., & Mulyana, A. (2021). Toward green purchase intention in eco-friendly products: The role of green advertising effectiveness, green perceived value and green trust. Review of International Geographical Education Online, 11(8), 2464-2479.

Setyabudi, A. W., & Adialita, T. (2020). Pengaruh green product knowledge, green trust, dan perceived price terhadap green purchase intention konsumen AMDK merek Aqua dengan botol 100% recycled. Jurnal Administrasi Bisnis, 16(2), 174-184. https://doi.org/10.26593/jab.v16i2.4261.174-184

Sinha, R., & Annamdevula, S. (2022). The antecedents of green purchase behaviour of Indian households. Electronic Green Journal, 1(47). https://doi.org/10.5070/G314752650

Sistem Informasi Pengelolaan Sampah Nasional (SIPSN). (2023). Statistik limbah tekstil di Indonesia. Kementerian Lingkungan Hidup dan Kehutanan. https://sipsn.menlhk.go.id/sipsn/

Suprihartini, L., Nugroho, A., & Prasetyo, E. (2022). The effect of green product knowledge, perceived price, and government policy on green purchase intention in buying hybrid motor vehicles. Enrichment: Journal of Management, 12(5), 3730-3736.

Tan, Z., Sadiq, B., Bashir, T., Mahmood, H., & Rasool, Y. (2022). Investigating the impact of green marketing components on purchase intention: The mediating role of brand image and brand trust. Sustainability, 14(10), 5939. https://doi.org/10.3390/su14105939

United Nations Environment Programme. (2023). Sustainable fashion to take centre stage on Zero Waste Day. https://www.unep.org/technical-highlight/sustainable-fashion-take-centre-stage-zero-waste-day

Wibowo, A., Hidayat, A., & Lestari, D. (2022). The effect of green trust, green marketing, and green perceived quality on green purchase intention. Enrichment: Journal of Management, 12(5), 3945-3956.

Zhao, Y., Wang, L., & Liu, X. (2023). The impact of green experiential marketing on repurchase intention: Evidence from Gen Z consumers. Journal of Consumer Behaviour, 22(1), 45-60. https://doi.org/10.1002/cb.2109

Zhuang, W., Luo, X., & Riaz, M. U. (2021). On the factors influencing green purchase intention: A meta-analysis approach. Frontiers in Psychology, 12, Article 644020. https://doi.org/10.3389/fpsyg.2021.644020

Downloads

Published

2025-08-01

How to Cite

Windi Shilvia Puspitasari, Umi Hanifah, & Agus Suyatno. (2025). Analisis Pengaruh Green Product Knowledge dan Green Trust Terhadap Green Purchase Intention Customer Produk Eiger Kota Surakarta. GEMILANG: Jurnal Manajemen Dan Akuntansi, 5(4), 258–272. https://doi.org/10.56910/gemilang.v5i4.2961