IRENE INDRI DEWI ASTUTI; SUGIARTO SUGIARTO; TONNY HENDRATONO; FONGNAWATI BUDHIJONO; SUTRISNO SUTRISNO. Does Quality Assurance of Hotel Horison GKB Gresik East Java Matters Affecting Customer Loyalty?. LITERACY : International Scientific Journals of Social, Education, Humanities, [S. l.], v. 4, n. 3, p. 409–425, 2025. DOI: 10.56910/literacy.v4i3.3589. Disponível em: https://jurnal-stiepari.ac.id/index.php/LITERACY/article/view/3589. Acesso em: 7 jan. 2026.